By Ken Mbuki on June 30, 2016
It seems that the theme of my life these days is interfaces—interfaces between information systems, between humans and computers, and between people. For the better part of my development career, I am doing my best to get up to speed on giving Health product Users the best user experience while iterating with products that i develop. For those of you who do not deal with electronic medical record interfaces, this might not seem of importance
In my opinion, some of the user interfaces of the systems in the market (not going to name names) violates some really key conventions of interface design. By choosing to create controls that do not behave the way users expect them to, the designers derailed communication between the device and the user.
Interfaces between people remain as critical as ever. How do I form my messages to the staff to help them understand the new tool that we have, and how it benefits them? How do I approach my peers in management to explain the ways our responsibilities as managers may change as the system is implemented? How do I ensure that I am communicating effectively with the geographically dispersed members of my subcommittee? When I get that call for help after-hours, how do I explain to my 4-year-old that I just need her to keep quiet for a few minutes longer without hurting her feelings?
Again and again, it is easy for a flaw in the way the message is formed to negate the meaning of the communication.
That said and done we need to get those interfaces, for whichever medical system we are developing, look and function extremely good. (Even though good is an understatement)